Booking Terms & Conditions
Gift Vouchers
- We strongly recommend that vouchers are delivered by Recorded
Delivery at cost to purchaser.
- Why Don't You accept no responsibility for vouchers lost
or stolen.
- Vouchers are valid for 1 year from date of issue.
- If the order delivered is incorrect in value/voucher
denomination or number, the client must notify Why Don't
You within five working days of receipt. Non-delivery or
suspected non-delivery must be notified as soon as possible.
- Vouchers are redeemable against Why Dont You holidays
pre-paid direct to Why Don't You on 0845 838 6262 only
- Voucher number and order number are required to redeem each
voucher.
- Gift vouchers may be transferred from one person to another
without restriction, but may not be exchanged for cash or any other
type of booking credit.
- Vouchers may be used as whole or part payment for any Why Don't
You holidays. If the value of the booking(s) is less than that of
the voucher(s), Why Don't You regret no cash refund can be made on
any balance unused. If the value of the booking(s) is more than
that of the vouchers, the balance must be paid by credit or debit
card at the time of booking.
- All other booking conditions and charges as outlined
below.
How to Pay
Payment by Debit Card
All types of debit card are accepted for payment for all travel
arrangements and premiums for travel insurance. When paying
with a debit card please be sure that we have the correct card
number, the issue number, the start and expiry date, as well as the
correct billing address.
Payment by Bank Transfer
The most
efficient method of remitting funds within the UK is either by
Chaps payment (same day transfer but normally with approx. £25 bank
charge) or by Bank Giro Credit (normally takes 3 full workings days
and there are no charges).
On–line Banking
We welcome on–line
banking. Please call for us for the account details. Please ensure
your booking number and account holders name is quoted as a
reference.
Payment by Cheque
All cheques and bank drafts must be in sterling, drawn on a UK
bank and should be made payable to whydontyou.com (NB. Personal
cheques must carry your bank guarantee card number, expiry date,
booking number and/or postcode, on the reverse). Where there is
insufficient time for normal cheque clearance (6 full working days)
and urgent ticketing is required, we ask for payment by Bank Giro
Credit, CHAPS transfer or debit/credit charge card. Sterling
cheques drawn on banks outside the UK incur a £20–£100 collection
charge plus 1% of the sterling value to be paid at time of booking.
Foreign currency payments cannot be accepted due to exchange rate
fluctuations.
Payment by Credit Card
MasterCard, Visa,
American Express and Diners Club cards are all accepted, although a
transaction costs of 2.1% (credit cards excluding Amex) and 2.5%
(charge cards including Amex credit cards) will be added to your
deposit and final balance if you pay this way, as opposed to by
debit card or cheque. When paying with a credit card, please make
sure that we have not only the correct card number, but also the
correct billing address and the expiry date and the security code
on the reverse of your card. This is especially important if you
are sending your booking by fax or email. Payments from overseas
must be made by credit or charge card or by a Sterling cheque drawn
on a UK bank.
In order to protect against credit and charge card fraud our
staff follow stringent security procedures before accepting cards
for payment in certain circumstances and we ask for your
understanding should they encounter such procedures.
Late payment of the balance may render your booking liable to
cancellation and the application of cancellation charges. Your why
don't you insurance premium (if applicable) is non–refundable in
the event of cancellation.
Booking Confirmation
On confirmation of your booking you will be provided with a
Booking Confirmation, by post or by email, this will outline your
itinerary including departure and arrival times. This will also
incorporate a statement confirming the amount you have paid and the
balance due. Please check all the booking details thoroughly
advising your consultant immediately if you believe an error has
been made.
E–tickets and Despatch of Documents
For security and convenience we issue airline tickets as
e–tickets where possible; e–tickets cannot be lost or stolen and
you can often use automated online or self–service check–in
facilities to save time at the airport. Where a booking is issued
as an e–ticket you do not receive a traditional ‘paper’ airline
ticket with individual flight coupons as the flight details are
stored electronically on the airline system. In this case you will
receive an itinerary and e–ticket receipt by email or by post. If
for any reason you wish to have a ‘paper’ ticket where an e–ticket
is normally available there will be an additional charge, which
varies by airline. Your tickets, itinerary and any travel vouchers
will usually be sent to you around three weeks prior to departure.
Where an airline does not offer e–tickets we will post the original
ticket to you by first class post but you may opt for special
delivery at a cost of from £6 or delivery by courier (please
contact us for courier charges that apply for your delivery
address). All bookings issued as ‘paper’ tickets within 7 days of
travel will be posted special delivery and incur the special
delivery charge, from £6 according to service selected. Paper
tickets are sent by airmail within Europe unless otherwise
requested and for delivery outside Europe we recommend that they
are couriered — please contact us for charges.
Early Booking
To avoid disappointment we recommend that you book as early as
possible. Bookings for December departures to South Africa,
Australasia, South East Asia and the Caribbean are normally so
heavy that unless you book by July/August you may not be able to
secure a seat at all.
Late Bookings
You can usually make a reservation up to the day of departure by
telephoning us. Any extra administrative or delivery charges
incurred in making a late booking will be charged to you. Where a
flight ticket can be issued as an e–ticket there is usually no
additional charge for booking late, but where a ‘paper’ ticket
needs to issued within 7 days of departure this may be sent by
special delivery or courier at the appropriate additional charge.
Please note that some airlines offering e–tickets have withdrawn
the facility to collect paper flight tickets at the airport
(usually called a ‘ticket on departure’). Payment for late bookings
by credit or charge card is subject to additional security
procedures.
All prices may fluctuate. You will always be quoted the
correct fare at the time of booking.
Overseas Airport Taxes
Airfares quoted include duties and taxes payable at the time of
purchase, unless detailed otherwise. Airport taxes for some
overseas cities are payable locally, and we will endeavour to
advise the correct amounts at time of booking.
Call Monitoring
Your call may be recorded for training and quality control
purposes.
Passports
We recommend that your passport is valid for a minimum of 6
months from the date of return of your intended trip and that you
have 3 completely blank pages in your passport at all times, 2 of
which should be facing, for the purposes of endorsements. We also
recommend families obtain individual passports for each
traveller.
Reconfirming Your Flights
Reconfirmation of flights at least 72 hours in advance of each
flight is required by many airlines to prevent them from cancelling
your reservation and is recommended for all airlines to ensure that
flight times have not changed at the last minute. Please provide us
with your mobile phone or contact number whilst abroad is also a
good idea enabling us to advise you of any schedule changes
received.
If you are unable to travel on a flight please cancel the
reservation or “no show” fees may be charged. It is your
responsibility to reconfirm your flights directly with the
airline.
Baggage, Allowances and Limits
The normal check–in baggage allowance for economy class
international flights is 20 kilos (44 pounds) per adult or child.
For travel to/from or via North America you are currently permitted
two pieces of baggage per person. The combined total of the length,
width and depth must be no more than 158cm (62inches) for each
piece of luggage. The weight allowance per piece varies by airline:
some US airlines have a limit of 23 kilos per piece, whereas other
airlines, such as British Airways and Virgin Atlantic, offer a
limit of 32 kilos per piece. In addition you may take a small bag
on board the aircraft as ‘hand luggage’; the weight allowance
varies by airline but is typically around 6 kilos per person.
Any additional luggage carried over these amounts will be
charged as ‘excess baggage’; charges are levied either for each
extra kilo or for each extra piece of luggage depending on the
route. If you plan to take a significant amount of additional
luggage with you it is important to contact either why don't you or
the airline in advance as at certain times of year airlines may
limit how much additional baggage can be carried. No single item of
luggage may weigh more than 32 kilos (even if you are intending to
pay excess baggage charges): airlines will either refuse to
check–in any items weighing more than this or else will ask you to
repack into two or more separate bags that weigh less than 32 kilos
each. Due to heightened security many items are now banned from
being carried in hand luggage: this includes razors, scissors,
penknives, nail clippers, sports bats and other sharp or
potentially dangerous items. In the USA the Transport Security
Administration (TSA) have the authority to open your baggage as
part of the screening process. If you decide to lock your checked
baggage and the TSA cannot open your baggage through other means,
then the locks may have to be broken. TSA is not liable for damage
caused to locked bags that must be opened for security purposes.
Please remember to label your luggage both inside and out with your
address, email and contact telephone number.
Passenger Data
Airlines are required by new laws to give border control
agencies access to passenger data. Accordingly any information we
hold about you and your travel arrangements may be disclosed to the
customs and immigration authorities of any country in your
itinerary.
Your Responsibility
Where, when and how you travel; how you conduct yourself during
your period of travel; and under Terms and Conditions you travel,
are matters of personal choice and judgement for you and each
member of your party to decide. The consequences of your choices
and decisions will be the sole responsibility of each of you, for
which why don't you will have no liability to any of you. Therefore
before you book your travel we recommend that you consider fully
all the potential risks to person and property; seek whatever
independent advice you deem appropriate about each country or area
in which you are interested; and decide for yourself to what extent
you will rely on such advice. It is your responsibility to decide
where to seek reliable independent advice. However we suggest that,
among the sources of advice you consult, you should include the
travel information and advice services of the UK Foreign Office at
www.fco.gov.uk or contact them
by phone on 0870 6060290.
why don't you and its staff may give informal guidance but we
are not able to, and do not, give you advice about conditions in
any country or area on which you can rely. We will not be liable to
you or any member of your party for any guidance or advice which
may be given by us.
It is also the responsibility of each passenger to decide
whether and to what extent you should have insurance cover against
risks of travel and to judge the suitability and adequacy of any
cover and its terms which may be offered to you by why don't you or
any other source.
Booking Terms
1) why don't you (also called in these Booking
Conditions the ‘Company’) refers to why don't you
trading under WEXAS Ltd., Reg. 1820489 whose registered office is
situated at 45–49 Brompton Road, London SW3 1DE, England.
2) CONSUMER PROTECTION: Except when tickets
for scheduled flights are sent to you within 24 hours of payment
being accepted or payment is made direct to airlines, the air
holidays and flights sold to you are protected under the Air Travel
Organiser’s Licensing (ATOL) scheme which protects you in the
unlikely event that the company providing your arrangements fails
financially. why don't you acts as Agent for
another Principal that company’s ATOL protects you against their
insolvency and will ensure that you are not stranded abroad or will
receive a refund of any monies you have paid for a future booking.
When you book a package arranged by why don't you
our ATOL (No. 2873) will apply. why don't you is
also a member of ABTA who protects other arrangements booked by
why don't you as Principal and monies paid to us
as an Agent in the event of our insolvency.
3) ARRANGEMENTS: Travel tickets/vouchers are
issued subject to any carriers’ or operators’ or other applicable
conditions and regulations. Copies are available on request.
4) REFUSAL: The Company reserves the right to
decline any booking application for any reason which, at its
discretion, it may consider reasonable.
5) CONTRACT: Your contract will either be with
why don't you or another supplier of travel
services depending on the type of arrangements you book: Your
contract will be with why don't you if we arrange
a ‘package’ at least two or more of the following services when
services are taken together and also either cover a period of more
than 24 hours or include overnight accommodation:
(a) transport;
(b) accommodation; and
(c) other tourist service
not ancillary to transport or accommodation which account for a
significant part of the arrangements. For all other arrangements,
why don't you are the Booking Agent for a number
of suppliers. Your contract will be with the supplier (Principal)
named on your Booking Confirmation. Copies of the conditions of
your contract with your supplier are available on request from us
and we recommend that you ask for them and read them before you
book so that you are aware of how they may affect your booking.
Your contract with why don't you is made as soon
as we post/email your Booking Confirmation. The construction,
validity and performance of your contract of which these Booking
Conditions and the Booking Confirmation are part, when you make a
booking with the Company, will be governed by the Law of England.
You may however, choose the law and jurisdiction of Scotland or
Northern Ireland.
6) PASSENGER: This means the person making the
booking and every person included in the party. When you make a
booking you guarantee you have the authority to accept, and do
accept on behalf of your party, the Terms and Conditions of these
Booking Conditions.
7) PASSPORTS, VISAS, IMMIGRATION REQUIREMENTS:
Passengers are responsible for ensuring that their passports are
valid, in force, and appropriately visaed and that they are in
possession of all necessary documentation and inoculations.
Previous criminal convictions may affect your rights to travel
without a visa to certain destinations (for example, but not
exclusively, the USA). why don't you is able to
give advice on such requirements at the time of booking. You are
also recommended to read the D.O.H. leaflet ‘Advice on Health for
Travellers’. why don't you recommend that you seek
the advice of your GP before travelling. The Company does not
accept any responsibility if you cannot travel because you have not
complied with any passport, visa or immigration requirements. The
passenger shall have no recourse against the Company and the
conditions of cancellation outlined below shall be enforced.
8) INFANTS: In accordance with Air Navigation
Orders in order to qualify for infant status, a child must be under
2 years of age on the date of its return flight.
9) YOUR HOLIDAY PRICE:
a) We reserve the right to alter the prices of
any of the holidays shown. You will be advised of the current price
of the holiday that you wish to book before your contract is
confirmed. If an element of your holiday is priced in a foreign
currency the exchange rate used to convert to Sterling will be
shown on your Booking Confirmation.
b) DEPOSIT/PAYMENT: Deposits are
non–refundable, unless we are unable to confirm your original
booking request. Final payment of any balance is due a minimum of
60 days before departure. At the time of booking you will have to
make full payment for flight tickets that require immediate issue,
otherwise why don't you requires:
(i) Flight or rail only: A minimum of £125 per
person.
(ii) why don't you arranged
‘package’ or group booking: A minimum of £250 per person, or 15% of
the total holiday price, whichever is greater.
(iii) When why don't you acts as Booking Agent you
will be required to pay a deposit or full payment for your booking
required by the Principal and advised to you at the time of
booking. Final payment is due on or before the due date notified to
you. If final payment is not received by the due date, we will
notify the Principal who may cancel your booking and charge the
cancellation fees set out in their Terms and Conditions.
c) SURCHARGES: Changes in transportation costs
(including fuel), dues, taxes or fees chargeable for services such
as landing taxes or embarkation or disembarkation fees at ports and
airports and exchange rates mean that the price of your travel
arrangements may change after you have booked. However there will
be no change within 30 days of your departure.
We will absorb and you will not be charged for
any increase equivalent to 2% of the price of your travel
arrangements, which excludes insurance premiums and any amendment
charges. You will be charged the amount over and above that, plus
an administration charge of £1.00 per person together with an
amount to cover agents’ commission. If this means that you have to
pay an increase of more than 10% of the price of your travel
arrangements, you will have the option of accepting a change to
another holiday if we are able to offer one (if this is of
equivalent or higher quality you will not have to pay more but if
it is of lower quality you will be refunded the difference in
price), or cancelling and receiving a full refund of all monies
paid, except for any amendment charges.
We will consider an appropriate refund of
insurance premiums paid if you show that you are unable to transfer
or reuse your policy. Should you decide to cancel for this reason,
you must exercise your right to do so within 14 days from the issue
date printed on your final invoice. Should the price of your
holiday go down due to the changes mentioned above, by more than 2%
of your holiday cost, then any refund due will be paid to you.
However, please note that travel arrangements are not always
purchased in local currency and some apparent changes have no
impact on the price of your travel due to contractual and other
protection in place.
When acting as Booking Agent, the Company
reserves the right to pass on any price increases in accordance
with the Terms and Conditions of the contract with your supplier.
When making flight only bookings, why don't you
reserves the right to pass on any price increases imposed by the
airline.
10) why don't you reserves
the right to levy an administration fee for travel bookings paid
for by credit or charge card and to amend service and transaction
charges and fees as stated in this brochure or elsewhere at any
time, subject to notification to the passenger at time of
booking.
11) TOTAL DUE (E&OE): A Booking
Confirmation is issued by why don't you on the
basis Errors & Omissions are Excepted (E & OE). If there is
an obvious error on the Booking Confirmation why don't
you reserve the right to correct the error and will notify
the passenger within 7 days of issuing the Booking Confirmation and
not later than 24 hours before departure. You will be entitled to a
full refund if any of these changes are unacceptable.
12) BOOKING DETAILS: When a booking is made
all details will be read back to you. Please check that all names
(as per passport), dates and timings are correct on receipt of all
documents and advise us of any errors immediately. Any changes to
these details will incur the amendment/cancellation charges
outlined below.
13) SAFETY/SECURITY: why don't
you gives no representation or warranty concerning the
safety or security of person or property or the political,
military, economic, religious or cultural conditions or any other
condition affecting travel in any country to or in which passengers
choose to travel and shall not be liable to you or any party member
for any loss suffered in any way as a direct or indirect result of
any lack of safety or any insecurity of person or property or any
such conditions. You will indemnify why don't you
against any liability to or claim by any party member for such loss
including any cost or expense incurred by why don't
you in connection with any such liability or claim.
14) LIABILITY: As Booking Agent we accept no
responsibility for the acts or omissions of the Principal or for
the services provided by the Principal. If the contract we have
with you is not performed or is improperly performed by us or our
suppliers we will pay you appropriate compensation if this has
affected the enjoyment of your travel arrangements. However we will
not be liable where any failure in the performance of the contract
is due to: you; or a third party unconnected with the provision of
the travel arrangements and where the failure is unforeseeable or
unavoidable; or unusual and unforeseeable circumstances beyond our
control, the consequences of which could not have been avoided even
if all due care had been exercised; or an event which we or our
suppliers, even with all due care, could not foresee or
forestall.
Our liability, except in cases involving
death, injury or illness, shall be limited to a maximum of £5,000
or the costs of your travel arrangements whichever is the higher
amount. Our liability will also be limited in accordance with
and/or in an identical manner to
(a) The contractual terms of the companies that provide the
transportation for your travel arrangements. These terms are
incorporated into this contract; and
(b) The Montreal or Warsaw Convention in
respect of travel by air, the Athens Convention in respect of
travel by sea, the Berne Convention in respect of travel by rail
and the Paris Convention in respect of the provision of
accommodation, which limit the amount of compensation that you can
claim for death, injury or loss of or damage to luggage. We are to
be regarded as having all benefit of any limitation of compensation
contained in these conventions.
Copies of the transport companies’ contractual
terms, or the international conventions, are available on
request.
Under EU law you have rights in some
circumstances to refunds and/or compensation from your airline in
cases of denied boarding, cancellation or delay to flights. Full
details of these rights will be publicised at EU airports and will
also be available from airlines. However, you should note that
reimbursement of the cost of a flight that forms part of your
holiday is the responsibility of the airline and will not
automatically entitle you to reimbursement of the cost of your
holiday from us or your supplier if we are their Booking Agent.
Your right to a refund and/or compensation from us is set out in
clause 18. If any payments to you are due from us, any payment made
to you by the airline will be deducted from this amount.
15) BAGGAGE: All personal belongings are the
passenger’s responsibility.
16) IF YOU CHANGE YOUR BOOKING: Any
cancellation or amendment request must be sent to us in writing and
will not take effect until received by us. If, after our Booking
Confirmation has been issued, you wish to change your travel
arrangements in any way, we will do our best to make changes
requested but it may not always be possible. You will be asked to
pay an administration fee of at least £10 and any further cost we
incur in making this alteration. You should be aware these costs
could increase the closer to the departure date that changes are
made by you.
For travel arrangements booked by why
don't you as Booking Agent with other Principal suppliers
their Terms and Conditions will apply; you agreed to by signing
their booking form or as advised to you at time of booking.
17) IF YOU CANCEL YOUR BOOKING: You, or any
member of your party, may cancel your travel arrangements at any
time. Written notification from the person who made the booking
must be received at our offices.
why don't you ‘package’:
Cancellations are based on the first date of departure of the
entire itinerary. Since we incur costs in cancelling your travel
arrangements, you will have to pay the applicable cancellation
charges up to the maximum shown below, whether invoiced as a single
inclusive package or as individually priced components on your
why don't you Booking Confirmation(s) and unless
stated otherwise on your Booking Confirmation, based on the date of
receipt of written cancellation by why don't you prior to
departure:
60 days or more: Minimum loss of deposit
59–43 days: 30% minimum of total holiday
cost
42–29 days†: 60% minimum of total holiday
cost
28–7 days: 90% of total holiday cost
Less than 7 days: 100% of total holiday
cost
† On Rail Tours cancellation charge 30–0 days
prior is 100%
Please note that airlines are increasingly
levying charges against passengers who fail to check–in for
confirmed reservations, i.e. ‘no shows’.
why don't you acting as
Agent: For travel arrangements booked by why don't
you as Agent with other Principal suppliers their Terms
and Conditions will apply.
18) IF WE CHANGE OR CANCEL YOUR BOOKING:
If why don't you are acting as Booking
Agent, your contract with your suppliers may allow them to cancel
bookings. Where this occurs, we will ensure that you are promptly
notified of any significant changes, but accept no liability for
the changes or costs incurred which may result. For all other
arrangements why don't you aim to provide your
holiday as booked, but because we plan the arrangements many months
in advance, occasionally we may have to make changes and we reserve
the right to do so at any time. Most of these changes will be minor
and we will advise you of them at the earliest possible date, if
there is time before your departure. Minor changes include
alteration to your outward/return flights by less than 12 hours,
changes to aircraft type or airline used and change of
accommodation to another of the same standard. Your Booking
Confirmation will show the latest planned flight timings. Your
actual flight timings will be shown on your ticket or e–ticket
itinerary, which you should carefully check as soon as you receive
it.
In accordance with EU regulation 2111/2005 we
are required to advise you of the actual carrier operating you
flights/connecting flight/transfer. We do this by naming the
carrier to be used on your booking confirmation and itinerary. Any
changes to the actual airline after you have received your tickets
will be notified to you as soon as possible and in all at check-in
or at the boarding gate.
If why don't you makes a
major change to a why don't you ‘package’, or is
unable to provide the travel arrangements, for which a booking has
already been made, it will inform passengers without delay and will
offer the choice of either accepting the change which must be of at
least comparable standard, if available, or of receiving a prompt
and full refund of all money paid except for the insurance premium,
if applicable. Any such refund will be sent within 14 days. In all
cases, except where the major change arises due to reasons of force
majeure, why don't you will pay compensation on
the scale below.
why don't you also reserves
the right in any circumstances to cancel your travel arrangements.
why don't you will not cancel travel arrangements
after payment of the balance of the price unless it is necessary to
do so as a result of force majeure or failure by you to pay the
final balance. In all cases, except where the major change arises
due to reasons of force majeure, we will pay compensation as
detailed below:
Days Before Departure (Amount per
Passenger)
More than 60 days: £0
59–29 days: £20
28–15 days: £30
14–0 days: £40
This standard payment does not affect your
statutory or other legal rights. Force Majeure: This means that
why don't you will not pay you compensation if we
have to cancel or change your travel arrangements in any way
because of unusual or unforeseeable circumstances beyond our
control. These can include, for example, war, threat of war, riots,
civil disturbances, industrial dispute, terrorist activity and its
consequences, natural or nuclear disaster, fire, epidemics, health
risks, adverse weather conditions.
19) REFUNDS/TICKET REFUNDS: Except for cash
payment, any refunds due (for whatever reason) will be refunded by
the same method as the original payment: payment by cash will be
refunded by cheque. Tickets returned will be presented to the
respective airline or Principal for a refund and will be sent to
you within 14 days from receipt from any Principal less their
cancellation or administration charges plus a £25 administration
charge made by why don't you. This process usually
takes around 6 to 8 weeks but can occasionally take longer. Tickets
returned more than one year from the date of issue may be classed
as expired by the airline or Principal and may have no refund
value. Airline refunds for partly used tickets and the return
portion of round–trip tickets are always less than the pro rata
amount and in some cases may have no refund value whatever. Tax
only refunds for non–refundable airline tickets will attract a
why don't you administration charge of £25 per
ticket.
20) COMPLAINTS: If why don't
you acts as Booking Agent, your contract with your
supplier may have a complaints procedure to follow. Please note
that it is the passenger’s duty to complain to suppliers of
services (e.g. airlines, hotels, tour operators and car rental
companies) at the time any problem arises, in order to try to
rectify any problem and also to protect why don't
you's subsequent ability to take up any complaint on
behalf of the passenger. In the event of a dispute between a
passenger and why don't you, correspondence
relating to the complaint from the passenger will be acknowledged
by why don't you no later than 14 days from
receipt and a full reply will be sent no later than 28 days from
receipt (or at least a reply containing a detailed explanation for
the delay). The final date for dealing with correspondence will be
56 days from the date of receipt of the complaint.
21) ARBITRATION: Disputes arising out of or in
connection with this contract which cannot be amicably settled may
(if you wish) be referred to Arbitration under a special scheme
which, though devised by arrangement with ABTA is administered
quite independently by the Chartered Institute of Arbitrators. The
scheme (details of which will be supplied on request or can be
obtained from the ABTA website www.abta.com) provides for a simple
and inexpensive method of arbitration on documents alone with
restricted liability on the passenger in respect of costs. The
Scheme does not apply to claims for an amount greater than £5,000
per person or £25,000 per booking. Neither does it apply to claims
that are solely or mainly in respect of physical injury or illness.
The rules of the Scheme provide that under normal circumstances the
application for arbitration must be made within nine months of the
date of return from the trip.
